Question .  I forgot my password.  Can you tell me what it is?

Answer:

                No problem.  Just click “Forgot Password” on the Login page. Enter your registered email address and we’ll send you a new randomly generated password. This is done in order to protect your security. After you get this new password, you must log onto PremStory using that new password and locate the “Change Password” section on the “My Account” page, and enter the new password that you desire.

 

Question .  How can I contact Customer Service?

Answer:

                Our customer service department is standing by to help you make the most of your membership.  They can help you navigate the site, improve your profile, or find answers to all your questions.  Feel free to email us at Info@PremStory.com

 

Question .  How can I change my username or email address?

Answer:

For security reasons, changing your username is not allowed. If you feel a strong desire to have your username changed, then please email Info@PremStory.com with your registered email address, first and last name, old and new desired username, and the reason why you would like to change your name.

 

To change your registered email, click “My Account” on the menu bar at the top of the screen. Locate the “Account Settings” section at the bottom of that page and update the email at the appropriate location. Click the associated “Save” button to finalize the change.

Question .  How accurate is PremStory.com’s horoscope reading?

Answer:

We believe our creation of your horoscope is the most accurate horoscope creation currently available on the internet. Each planetary position and Lagna is accurate to within an arc minute and many of the calculations conducted use the notion of permutations to derive an even more reliable result. Having said this, it is always better to get a second opinion reading done by an accredited astrologer, but don’t be surprised if our version turns out to be more accurate!

 

Question .  I don’t believe in horoscopes. Can PremStory.com cater for me?

Answer:

Don’t believe in horoscopes, that’s OK! PremStory.com offers a search mechanism which allows you to find that ideal partner according to your own criteria. And at the same time, there’s no harm in seeing who we recommend as well, but be warned, that we are pretty confident that we’ll turn you into a believer.

 

 

Question .  My birth city doesn’t exist in the drop-down box?

Answer:

If your birth city is not available, then please send us an email at Info@PremStory.com with the following details: username, registered email, first and last name, birth country, region and city. We will try and add this city to the list as quickly as possible.

 

Question .  How does PremStory.com make these recommendations?

Answer:

We can’t tell you that! But we will say that we do take into account the 19 porondum technique as well as the 36 porondum weighted technique, to give a truly unique compatibility recommendation. So keep the faith in the system that we will find you your perfect match!

 

Question .  I found my perfect match, what should I do next?

Answer:

Congratulations! Let us know and we’ll celebrate the success! And if you still feel the need to verify the match, then please consult an accredited astrologer, and let us know of the conclusion.

Question .  How do I submit photos for my profile?

Answer:         

First select your photos:

Your photos should show more than just what you look like -- they should communicate your personality and the things that you love about your life! Ideally, a life that someone would want to be a part of.

What should you show? Think fun, happy, warm, interesting, smiles... and think about the things that you love about your life (painting, traveling, playing with your dog, etc.). The first photo should be a headshot and the others can be more creative. Just remember to make them clear, recent and in focus!

Do not send composite/collage or indecent photos. We reserve the right to choose whether to post, edit or reject any photo.

Next, choose how you'd like to submit your photos:

 

Direct Upload

The fastest way to get your photos posted. Click “My Photos” on the menu at the top of the screen. Then click the “Browse” button, which will open a file dialog popup where you can select the required photo. Click “OK” followed by the “Upload” button. Then wait for the confirmation message to appear. This process may take a few minutes based on the size of the file you are trying to upload as well as your current internet speed.

 

Send scanned photos as an email attachment

Use this method if Direct Upload does not work for you. Email your photos to Photos@PremStory.com. Be sure to include your username, first and last name and registered email address.

 

Send photos by regular mail

The last resort. Use only if you were unsuccessful using the first two options. Be sure to include your username, first and last name and registered email address with your photos.

Mail photos to:

<Currently Not Available>

 

 

Question .  How do I update my default profile photo?

Answer:

To update your profile photo, click on “My Photos” on the main menu at the top of the screen. Locate the photo you would like to set as your main profile photo, and click the associated “Set As Default” button directly below the photo. A blue box should appear around the selected photo, which indicates that this photo is now your default profile photo.

 

 

Question .  How many photos can I add to my profile?

Answer:

You are allowed a maximum of 16 photos.

Question .  What is the difference between a free membership and a subscription membership?

Answer:

With your free membership, you can post a profile and photos, search potential matches and view your PremStory.com recommended matches when you're online.

 

When you upgrade to a subscription membership, you can also send, read and reply to messages. As well as request additional details about individual users. And grant or deny other users that are “Interested In You”, more details about yourself.

To upgrade to a Subscription Membership at our low monthly rate, click the “Subscription Manager” link at the top right of the menu, after logging in.

 

Question .  Can I still read and respond to messages if I cancel my Subscription Membership?

Answer:

If you cancel your Subscription Membership, you will not be refunded the unused portion of membership fees paid for your subscription term. However, all the membership benefits remain in effect until the term expires. For example, if you purchase a one-month subscription on June 1st and cancel on June 21st, you may continue to view profile searches and send messages until the end of June.

 

Question .  If I bought a 3-month subscription and cancel after one month, can I get a refund for the remaining two months?

Answer:

No, we do not prorate subscriptions. If you fall in love and cancel after your first month, your Subscription Membership will stay active for the rest of the subscription plan.

 

Question .  Will my profile still show up if I end my subscription? 

Answer:

Yes, if you end your subscription, your profile stays up on the site for free. You can keep it up as long as you want and become a Subscription Member again when you see someone you'd like to connect with.

 

Question .  Which credit cards do you accept?

Answer:

Currently, for your security, Paypal handles all the secure credit card transactions for PremStory.com. We DO NOT see any credit card or related transaction data. Paypal accepts Visa, Master Card, American Express and Discover cards.

 

To see more information about Paypal, please follow this link.

 

Question .  When will my subscription expire? 

Answer:

 To find out when your subscription expires, Click “Subscription Manager” after you Log-in to your account.

 

Question .  If I remove my profile, will it end my subscription?

Answer:

No. Once you purchase a subscription, it will remain active for the remainder of your subscription plan.

 

Question .  Can I put my subscription on hold?

Answer:

No. Once you purchase a subscription, it will remain active for the remainder of your subscription plan.

 

Question .  How do I contact someone that is interested in me?

Answer:

You can contact a member by requesting details or sending a message. Click on the person’s username on the “Interested In You” page, which will navigate you to their profile page.

 

To send a message, simply go to the person's profile, locate the “Send Message” section, type in your message and click Send.