Frequently Asked Questions by topic:
. I forgot my password. Can you tell me what it is?
problem. Just click “Forgot Password” on
the Login page. Enter your registered email address and we’ll send you a new randomly
generated password. This is done in order to protect your security. After you
get this new password, you must log onto PremStory using that new password and
locate the “Change Password” section on the “My Account” page, and enter the
new password that you desire.
Question . How can I contact Customer Service?
Our customer service department
is standing by to help you make the most of your membership. They can help you navigate the site, improve
your profile, or find answers to all your questions. Feel free to email us at Info@PremStory.com
Question . How can I change my username or email address?
For security reasons, changing
your username is not allowed. If you feel a strong desire to have your username
changed, then please email Info@PremStory.com
with your registered email address, first and last name, old and new desired
username, and the reason why you would like to change your name.
To change your registered email,
click “My Account” on the menu bar at the top of the screen. Locate the “Account
Settings” section at the bottom of that page and update the email at the
appropriate location. Click the associated “Save” button to finalize the
. How accurate is PremStory.com’s horoscope
believe our creation of your horoscope is the most accurate horoscope creation
currently available on the internet. Each planetary position and Lagna is
accurate to within an arc minute and many of the calculations conducted use the
notion of permutations to derive an even more reliable result. Having said this,
it is always better to get a second opinion reading done by an accredited astrologer,
but don’t be surprised if our version turns out to be more accurate!
. I don’t believe in horoscopes. Can PremStory.com
cater for me?
believe in horoscopes, that’s OK! PremStory.com offers a search mechanism which
allows you to find that ideal partner according to your own criteria. And at
the same time, there’s no harm in seeing who we recommend as well, but be
warned, that we are pretty confident that we’ll turn you into a believer.
. My birth city doesn’t exist in the drop-down
your birth city is not available, then please send us an email at Info@PremStory.com with the following
details: username, registered email, first and last name, birth country, region
and city. We will try and add this city to the list as quickly as possible.
. How does PremStory.com make these
tell you that! But we will say that we do take into account the 19 porondum
technique as well as the 36 porondum weighted technique, to give a truly unique compatibility
recommendation. So keep the faith in the system that we will find you your
. I found my perfect match, what should I do
Let us know and we’ll celebrate the success! And if you still feel the need to
verify the match, then please consult an accredited astrologer, and let us know of
. How do I submit photos for my profile?
First select your photos:
Your photos should show more than
just what you look like -- they should communicate your personality and the
things that you love about your life! Ideally, a life that someone would want
to be a part of.
What should you show? Think fun,
happy, warm, interesting, smiles... and think about the things that you love
about your life (painting, traveling, playing with your dog, etc.). The first
photo should be a headshot and the others can be more creative. Just remember
to make them clear, recent and in focus!
Do not send composite/collage or
indecent photos. We reserve the right to choose whether to post, edit or reject
Next, choose how you'd like to submit
The fastest way to get your
photos posted. Click “My Photos” on the menu at the top of the screen. Then
click the “Browse” button, which will open a file dialog popup where you can
select the required photo. Click “OK” followed by the “Upload” button. Then
wait for the confirmation message to appear. This process may take a few
minutes based on the size of the file you are trying to upload as well as your
current internet speed.
scanned photos as an email attachment
Use this method if Direct Upload
does not work for you. Email your photos to Photos@PremStory.com. Be sure to
include your username, first and last name and registered email address.
photos by regular mail
The last resort. Use only if you
were unsuccessful using the first two options. Be sure to include your username,
first and last name and registered email address with your photos.
Mail photos to:
<Currently Not Available>
. How do I update my default profile photo?
To update your profile photo,
click on “My Photos” on the main menu at the top of the screen. Locate the
photo you would like to set as your main profile photo, and click the
associated “Set As Default” button directly below the photo. A blue box should
appear around the selected photo, which indicates that this photo is now your
default profile photo.
. How many photos can I add to my profile?
You are allowed a maximum of 16
. What is the difference between a free
membership and a subscription membership?
your free membership, you can post a profile and photos, search potential matches
and view your PremStory.com recommended matches when you're online.
you upgrade to a subscription membership, you can also send, read and reply to messages.
As well as request additional details about individual users. And grant or deny
other users that are “Interested In You”, more details about yourself.
To upgrade to a Subscription Membership
at our low monthly rate, click the “Subscription Manager” link at the top right
of the menu, after logging in.
. Can I still read and respond to messages if I cancel my
cancel your Subscription Membership, you will not be refunded the unused
portion of membership fees paid for your subscription term. However, all the
membership benefits remain in effect until the term expires. For example, if
you purchase a one-month subscription on June 1st and cancel on June 21st, you
may continue to view profile searches and send messages until the end of June.
. If I bought a 3-month subscription and
cancel after one month, can I get a refund for the remaining two months?
do not prorate subscriptions. If you fall in love and cancel after your first
month, your Subscription Membership will stay active for the rest of the
. Will my profile still show up if I end
if you end your subscription, your profile stays up on the site for free. You
can keep it up as long as you want and become a Subscription Member again when
you see someone you'd like to connect with.
. Which credit cards do you accept?
for your security, Paypal handles all the secure credit card transactions for PremStory.com.
We DO NOT see any credit card or related transaction data. Paypal accepts Visa,
Master Card, American Express and Discover cards.
more information about Paypal, please follow this link.
. When will my subscription expire?
To find out when your subscription expires,
Click “Subscription Manager” after you Log-in to your account.
. If I remove my profile, will it end my
Once you purchase a subscription, it will remain active for the remainder of
your subscription plan.
. Can I put my subscription on hold?
. How do I contact someone that is
interested in me?
can contact a member by requesting details or sending a message. Click on the person’s
username on the “Interested In You” page, which will navigate you to their
send a message, simply go to the person's profile, locate the “Send Message”
section, type in your message and click Send.